LKN Images Privacy Policy

Who we are

This policy applies when you visit our website, contact us, register for a photo day, book a photo session, open a gallery, use photo access tools, place an order, request support, or interact with an online system we use to provide photography services.

LKN Images, LLC is a photography company based in Mooresville, North Carolina. We serve schools, leagues, teams, studios, families, high school senior clients, business photographer clients, and organizations throughout Lake Norman and the surrounding North Carolina communities. Our website address is https://lknimages.com. You can reach us at Info@LKNImages.com.

Information we collect

We may collect information that you give us directly, including your name, email address, phone number, school, team, organization, and athlete or participant details. We may also collect registration details, gallery access requests, order details, and support messages.

For orders, we may collect billing details, shipping details, purchased products, order numbers, delivery notes, and support history. Payment card details are handled by our payment processor. LKN Images does not store full card numbers.

For sports photography, dance photography, school photography, high school senior sessions, family sessions, and business photographer work, we may receive names, rosters, team or class assignments, image selections, banner details, jersey numbers, grade levels, gallery passwords, proofing notes, and other information needed to organize the work.

In addition, our website may collect technical data such as IP address, browser type, device information, pages visited, cookies, referrer data, and server logs. We use this data for security, troubleshooting, spam prevention, performance, analytics, and normal site operation.

How LKN Images uses information

Photography service delivery is the main purpose. We use information to schedule photo days, plan a session, identify participants, organize image galleries, providing photo access, processing orders, delivering products, answering support requests, and sending session or order updates.

We may also use information to coordinate with a school, coach, studio, league, employer, parent, guardian, team representative, or organization contact. This can include confirming schedules, matching names to images, preparing banners, building online galleries, and resolving order questions.

Site protection is another purpose. Logs, cookies, anti-spam tools, and security services help us detect errors, fraud, automated misuse, unauthorized access, and other activity that can affect the site or customer orders.

We do not sell customer information. We do not use school, athlete, child, or family details for any other purpose that is unrelated to providing service, operating the site, supporting orders, meeting business obligations, or complying with applicable law.

Privacy for Contact/Help and routing tools

When you use Contact & Help, we may use your message to route you to the right page, form, gallery, or person. Some requests may be reviewed by automated routing tools or an AI classification service so we can understand what kind of help you need.

Please do not send sensitive personal information unless it is needed for your request.

Photo gallery privacy for orders and payments

Gallery and order systems may contain participant names, school or team details, image files, order history, delivery details, download records, and support notes. We use this information to connect families with the right images and fulfill purchased products.

We use outside providers for some services. Stripe may process payments, and PhotoDay may support some gallery or ordering workflows. These providers may collect or process other information needed to complete payment, order fulfillment, fraud prevention, tax handling, delivery, account access, or support. You can read more at the Stripe Privacy Policy and the PhotoDay Privacy Policy.

Cookies and privacy choices

Our site uses cookies and similar tools to support login sessions, shopping carts, checkout, security, performance, embedded services, and normal website features. Some pages may not work correctly without cookies.

We may use analytics tools, including Google Analytics or similar services, to understand general website traffic, page performance, device patterns, and common navigation paths. Analytics data helps us improve the site and troubleshoot problems. It is not used to make individual photo-order decisions.

You can adjust browser settings to block or delete cookies. You may also use browser-level privacy controls, analytics opt out tools, or other available opt out choices. Blocking cookies can affect login, cart, checkout, registration, and gallery features.

Third-party services

Trusted providers help us operate the website, host images, optimize images, process payments, send email, protect the site, manage orders, support galleries, and maintain registrations. These providers may process information only as needed to provide their services to us.

Finally, our site may also link to other websites. Those websites have their own privacy policies.

How long we keep information

We keep order, gallery, registration, support, and business records as long as needed. We use them to provide service, support customers, keep records, resolve disputes, meet tax or legal duties, and operate the business. Some logs may be kept for shorter periods.

Your privacy choices

If you have questions, you may contact us about information tied to your account, order, gallery, or support request. We may need to verify your identity first.

You can also disable some cookies in your browser. However, login, cart, checkout, registration, and gallery features may not work correctly without them.

Children and participants

Many LKN Images services involve schools, teams, athletes, dancers, students, and families. We use participant information to provide photography services, organize galleries, support school or team workflows, and fulfill orders.

Parents, guardians, schools, teams, studios, leagues, and organizations may provide this information during scheduling, registration, photo day preparation, ordering, or support.

If you have questions, you may contact us about information tied to your account, order, gallery, registration, or support request. We may need to verify your identity or confirm your relationship to the participant before making changes or sharing details.

Some legal rights depend on where you live and which applicable law controls a request. We will review privacy questions and respond in a practical way based on the information involved, the service provided, and our business or legal obligations.

Privacy and security

We use reasonable safeguards to protect information. However, no website, email, payment system, or online service can guarantee perfect security.

Common privacy questions

Gallery access: We may use names, access codes, event labels, team names, school names, studio names, or order details to help families find the right gallery. These details also help us prevent people from opening the wrong gallery or receiving the wrong image files.

Photo delivery: Digital delivery records may show when a file was purchased, prepared, downloaded, resent, or corrected. Printed order records may show the selected products, shipping method, production status, delivery location, and support history.

School and team coordination: For school, team, league, studio, and organization work, a coach, administrator, director, teacher, parent, or representative may provide rosters, schedules, group assignments, contact information, or other details needed for picture day logistics.

Image use: We use images to provide the services ordered or requested. If an image is considered for portfolio, website, social media, sample product, display, or promotional use, we try to handle that use thoughtfully and in line with the relationship, event, customer direction, and any written restrictions that apply.

Customer support: Support messages may include screenshots, order numbers, names, schools, teams, gallery names, delivery details, or payment-provider references. We use those details to find the correct account, order, or gallery and to resolve the request.

Email and updates: We may send service messages about registrations, galleries, proofing, downloads, orders, reschedules, delivery, and support. Some messages are necessary to provide the service. Marketing-style messages, when used, should include a practical way to opt out.

Location context: Many requests come from the Lake Norman area, Mooresville, greater Charlotte, and nearby North Carolina communities. Location context helps us route school, team, photo session, delivery, and event questions to the right workflow.

Corrections: If information tied to an order, gallery, or registration appears wrong, contact us with enough detail to identify the record. We may ask for confirmation before changing names, delivery details, access information, or participant records.

Records and requests

Order records: We keep practical records so we can answer questions after delivery, confirm what was purchased, handle a reprint, resend a download, resolve a billing question, or document a support decision. These records may include customer messages, vendor references, payment-provider status, gallery notes, and delivery history.

Event records: For recurring school, league, studio, and team work, we may keep event notes that help us plan future picture days. That can include schedule notes, location notes, posing or grouping notes, product preferences, banner workflow notes, and contact history for the organization.

Access requests: If someone asks for help finding images, changing an order, removing access, correcting a name, or reviewing a gallery concern, we may ask for enough information to confirm the request. That protects customers and helps avoid sending files or order details to the wrong person.

Business records: We may retain invoices, tax records, vendor communications, production records, and service history for normal accounting, business operations, contract management, dispute resolution, and compliance obligations. Retention periods can vary by record type and by the reason the record is kept.

When a request involves a school, studio, league, employer, or organization, we may need to balance the request with existing agreements, delivery commitments, recordkeeping needs, and the privacy of other participants in the same gallery or event. We try to answer practical questions clearly while limiting access to information that is not needed for the request. We may also document the date, request type, and resolution so future support questions can be handled consistently and accurately and securely across related galleries, orders, sessions, and organization records.

Contact us

For privacy questions, contact LKN Images at Info@LKNImages.com.