This LKN Images refunds and returns policy explains how we handle custom photo products, digital downloads, banners, photo session fees, order support, refunds, and returns.
Fulfillment
Custom photo products are made after approval and payment. LKN Images may send printed products, banners, school items, sports photography orders, high school senior products, and business photographer products to a professional lab or vendor for production.
Production and delivery timing depends on the item, vendor, school schedule, Lake Norman area event calendar, season, and shipping method.
LKN Images or LKN Store may deliver products to a school, team, organization, studio pickup location, shipping address, or another delivery point we agree on with you.
Sports banners and school items usually go to the school, coach, team representative, or organization contact. If needed, we can arrange another delivery plan.
PhotoDay or another online system may ship some gallery orders directly to the home address on the order. After processing, digital downloads are normally available through the gallery or order platform.
Digital products
Digital downloads are delivered electronically. In many cases, access is available soon after purchase through the gallery or order platform.
Because digital products are available quickly, they are generally non refundable once fulfilled. We may still correct a technical problem, duplicate purchase, missing file, download issue, or another verified order problem.
Custom products
LKN Images custom-makes printed products, specialty items, banners, and personalized photo products. After final approval, payment, and production start, those items are generally not returnable or refundable under this refunds and returns policy.
However, we will review concerns involving production defects, damage, order errors, or other issues we can verify and correct.
Session fees
Photo session fees and deposits reserve calendar time. They may also cover planning, preparation, travel, setup, studio time, school coordination, or other work before a session.
For that reason, deposits and session fees are generally not refundable. LKN Images may make a different decision in writing for a specific session or situation.
Order issues
If your order arrives damaged, is missing an item, has a production defect, or does not match the approved order, please contact us as soon as possible.
Please include your name, order number if available, school or organization, gallery or event name, and a clear photo or description of the problem.
LKN Images will review the concern. When needed, we may work with you, the school or organization, and our vendors or order platforms.
Depending on the issue, LKN Images may offer a replacement, reprint, corrected file, vendor support path, refund, or another reasonable fix.
Cancellations
Weather, school schedules, field availability, team changes, illness, or other issues may require us to reschedule a session, photo day, or banner shoot in the Lake Norman area or another North Carolina service area.
If we need to reschedule, LKN Images will work with the customer, school, team, or organization contact to find a workable plan. This refunds and returns policy may still apply to any related order or session-fee question.
For PhotoDay orders, the PhotoDay refund policy may also affect how the order platform processes a refund.
Request help
For questions about delivery, downloads, products, or order support, contact Support@LKNImages.com. You can also use the Contact & Help page.
Please include the details we need to find your order or gallery. Helpful details include the order number, school, team, gallery name, and email address used for the order.